Last updated: August 2026
At Zensual Cosmetics, we aim to make every order experience as smooth and reliable as possible. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our online store.
Orders are normally processed within [1–3 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During product launches, promotions, holidays or periods of unusually high demand, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.
Please ensure that your shipping information is accurate before completing your order.
Italy
We ship throughout Italy.
- Standard Shipping: €6.90
- Free shipping on orders over €79
United Arab Emirates (UAE), including Dubai
We ship throughout the United Arab Emirates. Shipping costs are calculated automatically at checkout based on the delivery address and order details.
Worldwide Shipping
Zensual Cosmetics ships worldwide. International shipping costs are calculated automatically at checkout based on the destination, order size, and selected shipping method.
Available shipping options and the final shipping cost will always be displayed before the order is completed.
Shipping costs are calculated based on the delivery destination, order size or weight, and selected shipping method.
For Italy, standard shipping is €6.90, with free shipping on orders over €79.
For the United Arab Emirates and all other international destinations, the applicable shipping cost will be calculated and displayed at checkout before the order is completed.
Estimated delivery times depend on the destination and shipping method selected at checkout.
Italy: approximately 2–5 business days after dispatch.
United Arab Emirates (UAE): estimated delivery times will be displayed at checkout.
Europe and Worldwide: estimated delivery times will depend on the destination and selected shipping method and will be displayed at checkout where available.
Delivery times are estimates only and may be affected by customs procedures, public holidays, weather conditions, carrier delays or circumstances outside our reasonable control.
Once your order has been shipped, when tracking is available, you will receive your tracking information by email or through the contact details provided at checkout.
Please allow some time for the tracking information to become active after the parcel has been collected by the shipping provider.
If your tracking information has not been updated for an extended period, please contact us and we will be happy to assist you.
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check your:
If you realise that your delivery information is incorrect, contact us as soon as possible.
We will make reasonable efforts to update the information before the order is dispatched. However, we cannot guarantee that changes will be possible once an order has entered the fulfilment or shipping process.
Additional delivery charges may apply if an order needs to be reshipped because incorrect or incomplete information was provided by the customer, where permitted by applicable law.
For orders shipped outside the European Union, customs duties, import taxes, clearance fees or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs procedures, taxes and charges vary between countries and are outside our control.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
While we work with reliable shipping providers, delivery times may occasionally be affected by circumstances beyond our control.
These may include:
An estimated delivery date is therefore not a guaranteed delivery date.
If the shipping provider is unable to deliver your order, they may attempt delivery again or provide instructions for arranging collection or redelivery.
If an order is returned to us because it could not be delivered due to an incorrect address, failure to collect the parcel or other circumstances attributable to the customer, please contact us to discuss available options.
Additional shipping costs may apply to resend the order, where permitted by applicable law.
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us.
We will work with the relevant shipping provider to investigate the shipment and determine its status.
If the package is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law, which may include a replacement or refund.
Please provide your order number and any relevant tracking information when contacting us.
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, please provide:
We will review the situation and work with you to determine the appropriate resolution in accordance with our policies and applicable consumer laws.
Where possible, products from the same order will be shipped together.
However, depending on product availability, fulfilment location or other operational circumstances, an order may occasionally be shipped in separate packages.
If this happens, you may receive separate tracking information.
Although we make reasonable efforts to maintain accurate stock information, occasionally a product may become unavailable after an order has been placed.
If this occurs, we will contact you to discuss the available options, which may include waiting for restocking, choosing an alternative product with your agreement, or receiving a refund for the unavailable item.
If you have questions regarding shipping or delivery, please get in touch with us:
Zensual Cosmetics
Email: info@stellaslimcenter.it
Please include your order number when contacting us about an existing order.
Zensual Cosmetics
Italian Beauty Concept
Where Beauty Meets Longevity