Last updated: August 2026
At Zensual Cosmetics, we aim to process orders promptly. If you need to cancel an order, please contact us as soon as possible after placing your order.
This policy is subject to any mandatory cancellation and consumer rights that apply to you under applicable law.
You may request cancellation of your order by contacting us at:
Email: [Insert customer support email]
Please include:
We will make reasonable efforts to process cancellation requests received before the order has been processed or dispatched.
Once an order has been processed, packed or dispatched, we may no longer be able to cancel it.
If the order has already been dispatched, you may need to follow our Returns & Refunds Policy instead.
Please do not refuse or return a package without first contacting our customer support team, as this may delay the resolution of your request.
If your cancellation request is accepted before dispatch, we will cancel the order and issue a refund for the amount paid using the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
If you wish to cancel only certain products from an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate partial cancellation requests before the relevant products are processed or dispatched.
Once an item has been dispatched, it may no longer be possible to cancel that item and our Returns & Refunds Policy may apply instead.
In rare circumstances, we may need to cancel an order or part of an order because a product is unavailable or cannot be fulfilled.
If this occurs after payment has been received, we will contact you and arrange an appropriate refund for the cancelled item or order.
If an obvious pricing, product description or technical error affects an order, we may contact you to clarify the issue.
Where an order cannot reasonably be fulfilled due to such an error, we may cancel the affected order and refund any payment already received, subject to applicable law.
Approved cancellations will normally be refunded to the original payment method.
We will initiate the applicable refund within [X business days] after cancellation is confirmed, unless a different timeframe is required by applicable law.
The time required for the refund to appear in your account may depend on your bank or payment provider.
If an order has already been dispatched and is returned to us because it was not collected, the delivery address was incorrect or delivery could not be completed, this will not automatically be treated as an order cancellation.
Please contact us so that we can review the circumstances and advise you of the available options.
Additional shipping charges may apply if the order needs to be shipped again, where permitted by applicable law.
Nothing in this Cancellation Policy is intended to restrict or remove any mandatory cancellation, withdrawal or consumer rights that apply to you under the laws of your country or region.
Where applicable law provides additional cancellation rights, those rights will continue to apply.
For cancellation requests or questions about an existing order, please contact:
Zensual Cosmetics
Email: info@stellaslimcenter.it
Please include your order number so that we can process your request as quickly as possible.
Zensual Cosmetics
Italian Beauty Concept
Where Beauty Meets Longevity